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Vol 5, No 2 (2020): November MENINGKATKAN LOYALITAS PELANGGAN DENGAN KEKUATAN KUALITAS PRODUK DAN KUALITAS PELAYANAN MELALUI KEPUASAN PELANGGAN (SURVEI PADA PELANGGAN JCO CHINESEFOOD AND SEAFOOD SRAGEN) Abstract  Untitled
Nurul Badriyah, Edi Wibowo, Sumaryanto Sumaryanto
 
Vol 5, No 2 (2020): November KAJIAN EFEKTIVITAS KEPUASAN DENGAN LOYALITAS NASABAH SEBAGAI DASAR MENENTUKAN STRATEGI MENUJU SUSTAINABLE DENGAN MEMPERHATIKAN ASPEK SERVICE QUALITY DAN REPUTASI BANK (STUDI KASUS BRI DI WILAYAH SOLO RAYA) Abstract  Untitled
Siti Fatonah, Lukman Ahmad Imron Pahlawi
 
Vol 4, No 1 (2019): April MEMBANGUN LOYALITAS PASIEN DENGAN PENANGANAN KOMPLAIN DALAM MEWUJUDKAN MUTU PELAYANAN DI RSUD SURAKARTA Abstract  PDF (Bahasa Indonesia)
Purwito Kesdu AC, Joko Sekti Riyadi
 
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