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Issue Title
 
Vol 4, No 1 (2019): April STRATEGI MENINGKATKAN KEPUASAN DAN LOYALITAS NASABAH DENGAN OPTIMALISASI KUALITAS PELAYANAN, PENANGAN KOMPLAIN DAN FASILITAS TEKNOLOGI DI BANK MANDIRI SYARIAH CABANG SOLO Abstract  PDF (Bahasa Indonesia)
Nunuk Herawati, Murni Sulistyowati
 
Vol 4, No 1 (2019): April MEMBANGUN LOYALITAS PASIEN DENGAN PENANGANAN KOMPLAIN DALAM MEWUJUDKAN MUTU PELAYANAN DI RSUD SURAKARTA Abstract  PDF (Bahasa Indonesia)
Purwito Kesdu AC, Joko Sekti Riyadi
 
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